Responsible Gaming
Our Commitment to Safe Gaming
At Star Casino Online, we are committed to promoting responsible gaming practices. We believe that online gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you choose to gamble, please do so responsibly and within your means.
Age Verification
Online gambling in Australia is only available to players aged 18 years and over, or the legal gambling age in your state or territory. By accessing our services, you confirm that you meet this legal requirement. We take age verification seriously and reserve the right to request proof of age at any time.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs in your own behaviour, please seek help immediately:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essential expenses (rent, food, bills)
- Hiding gambling activity or lying about how much you gamble
- Neglecting family, friends, work, or study due to gambling
- Borrowing money or going into debt to gamble
- Feeling anxious, irritable, or depressed when not gambling
- Gambling for longer periods or with larger amounts than intended
- Failed attempts to cut down or stop gambling
- Using gambling to escape problems or negative emotions
- Experiencing relationship or employment problems due to gambling
Self-Help Tools & Controls
We provide a range of tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you can add to your account
- Loss Limits: Establish limits on losses you are willing to accept in a given time period
- Reality Checks: Receive regular notifications reminding you how long you have been playing and how much you have spent
- Session Limits: Set time limits for individual gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you are losing control
To access these tools, visit your account settings or contact our customer support team for assistance.
Support Organizations in Australia
If you are struggling with problem gambling, help is available. The following organizations provide free, confidential support:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free, confidential, 24/7)
Provides online counselling, information, and referrals to local services across Australia
International Support
- GamCare (United Kingdom)
Website: www.gamcare.org.uk
Offers free advice, support, and counselling for problem gambling - GamStop (United Kingdom)
Website: www.gamstop.co.uk
A self-exclusion scheme allowing you to exclude yourself from UK gambling operators - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Provides resources and the National Problem Gambling Helpline: 1-800-522-4700 - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Offers evidence-based resources and support for problem gambling - Bundeszentrale für gesundheitliche Aufklärung (Germany)
Provides information and support services for gambling-related issues in German-speaking regions
Take Action Today
If you believe you have a gambling problem or are concerned about someone else's gambling, please seek help immediately. There is no shame in asking for support—professional help is available and recovery is possible.
Contact Gambling Help Online on 1800 858 858 for confidential assistance, or visit www.gamblinghelponline.org.au to access online counselling and support services.
Remember: Gaming should be fun. If it stops being fun, it's time to seek help.